Privacy Policy

Last Update: 30/08/2023

1. Introduction
This site is owned and/or operated by E-Borealis Lda and its affiliates, and provides its services to you subject to the following Privacy Policy.
The purpose of this document, which supplements the provisions of our Terms and Conditions, is intended to define the Privacy Policy for the website accessible at and to inform you about how E-Borealis Lda uses, processes and protects the information you transmit to us and that we collect.
This policy applies to the use of the website and all its subdomains, including any information provided through the registration and contact pages.
This document may be modified at any time by E-Borealis Lda in order to comply with any regulatory, legislative, jurisprudential or technological changes.
Any such changes will be posted on this page and it is understood that by continuing to use the website you agree to the terms of the amended Privacy Policy. You are therefore invited to consult this document regularly in order to be aware of its latest update.

2. Personal data collected
When you choose to register as a user of this site we collect the following personal data:
2.1 Personal data that you transmit to us with your consent:
- Your email address
- Your password
- Your name
- Your company name and address
- Your tax ID number
- Messages sent when using the support
2.2 Personal data about your payment card:
When you make a purchase, your payment card details are collected by our third-party payment service providers, who specialise in the secure online capture and processing of credit/debit card transactions.
We only retain certain elements of your payment card in order to process recurring transactions. These details are encrypted and stored in accordance with current industry security standards.
- The payment card type
- The last 4 digits of the payment card
- The expiry date of the payment card
2.3 Personal data you send us when using our services
When you use our services, you are asked to provide information about the storage location of the content you wish to process.
- URLs of your external folders
- FTP accounts address and their credentials
- S3 buckets service addresses and credentials
2.4 Personal data uploaded to our services:
When you use our services, the files you submit for processing are cached on our servers and stored for a period of one year.
2.5 Personal data we collect whether or not you have made a purchase:
- Your IP address
- The type of device used
- Your operating system
- Your web browser and any plugins
- The name of your Internet service provider or mobile operator
- The pages of the website that you consult

3. The legal basis for processing personal data
When obtaining your consent to process your personal data, Article 6(1)(a) of the EU General Data Protection Regulation (GDPR) is the legal basis.
If it is necessary to process your personal data for the performance of a contract and/or to take further action after the conclusion of the contract, Article 6(1)(b) of the EU General Data Protection Regulation (GDPR) is the legal basis.
If our company is required to process your personal data in order to comply with a legal obligation, Article 6(1)(c) of the EU General Data Protection Regulation (GDPR) is the legal basis.
Where it is necessary to process your personal data to safeguard your interests or those of another natural person, Article 6(1)(d) of the EU General Data Protection Regulation (GDPR) is the legal basis.
In the event that it is necessary to process your data to protect the interests of our company or a particular third party and your interests or fundamental rights and freedoms do not outweigh those interests, Article 6(1)(f) of the EU General Data Protection Regulation (GDPR) is the legal basis.

4. Use of your personal data
The personal data we collect from you is generally used to provide you with relevant and personalised content, to improve customer service, to be able to contact you, for statistical purposes and more specifically for:
- Process a subscription that you have submitted
- Perform our obligations arising from any contracts entered into between you and us
- Process the tasks performed by our services
- Provide, maintain and improve the services
- Monitor, analyse and perform statistics on service use and activities
- Send you administrative messages and/or information about services, offers, promotions, new products, updates, or events offered by
- Carry out any other purpose for which the information was collected.

5. Sharing your personal data
We do not sell or rent personal information.
We may share personal information with trusted third-party partners who only have access to the data necessary to perform the tasks we entrust to them. When your personal data is shared, it is encrypted to ensure its security and integrity.
Your personal data is shared as follows or as otherwise described in this privacy policy:
5.1 Stripe, Inc. (Third-party payment service provider)
- Your email address
- Your name
- Your company name and address
- Your VAT number
- Your payment card details
5.2 Zendesk, Inc. (Third-party customer service provider)
- Messages sent when using the support
Please refer to the respective Privacy Policies of each of these third-party partners concerning the nature, acquisition and use of your personal data.
However, we may disclose your personal data to competent authorities when necessary to investigate, prevent or combat illegal activities, fraud, situations involving potential threats to the physical safety of any person, infringement of intellectual property laws, violations of our Terms and Conditions, or at the request of competent authorities.

6. Storage of your personal data
The data collected on the website is subject to measures such as the use of encryption technology to secure it and protect it from loss, modification, disclosure, unauthorised access or use.
Your personal data is hosted on our servers located in various data centres which are subject to physical and technological protection such as the continuous presence of technicians and security agents, video surveillance, alarms and computer firewalls.
Access to your personal data is restricted to our employees who need to access it in order to process it. These persons are bound by contract to confidentiality.

7. About cookies
7.1 What is a cookie?
A cookie is a small text file sent by a website to your browser and stored on your device, whether it is a computer, tablet, smartphone or any other device used to view the website.
Cookies are used to remember some of your settings and preferences, for statistical purposes and generally to improve your user experience.
There are two types of cookies:
- Session cookies that expire and disappear when you close your browser.
- Persistent cookies, which have a fixed life span and disappear at a date defined by the site.
The information collected and stored in the cookies does not in any way identify you by name and does not contain any personal data that you entrust to us.
7.2 How do we use cookies?
The website uses cookies for the following reasons:
- Allow you to log in to your account automatically
- Process the payments for our services
- Process your communications with customer service
- Perform statistics on the content of the site
- Personalise your user experience
- Secure connections
7.3 Do we use third party cookie
Yes uses third-party cookies provided by:
- Stripe Inc. for the provision of its payment services
- Zendesk Inc. for the provision of its customer services
- Google Inc. through its Google Analytics service for statistical purposes as follow
- Google Inc. through its reCAPTCHA service to protect the website against spam according to the following terms
- Cloudflare, Inc. through its hosting service to speed up page loading and secure connections under the following terms
7.4 How do you control your cookies?
Cookies are not essential to the operation of the site, but enhance and facilitate your browsing. You can disable the use of cookies by changing the settings in the options of your browser or any other device used to access the website.
Please note that such a change may cause the site to malfunction or limit its functionality.
You can also visit to learn how to manage your cookies based on your browser and how to control and delete advertising related cookies.

8. About mailing
As part of our mailing campaigns we may send you emails to provide you with information relevant to your interests, to keep you informed of promotions, offers and news about our products or services, or third party products and services.
In the case of offers from third party partners your sensitive personal data is never passed on.
These emailings are always done with your prior consent but you can unsubscribe at any time by clicking on the unsubscribe link in each such email.

9. Controlling your personal data
In accordance with European Union regulations, you may at any time request the communication, modification, updating, limitation or deletion of your personal data. undertakes to respond to any such request within a maximum of one month from the date of receipt of your request.
Please note that for legal, administrative and accounting reasons, we must keep some of your personal data for a maximum of one year. In this case your personal data will be blocked so that it is no longer available for any use whatsoever.
Send your questions and requests about the protection of your personal data by sending a message through our contact form at
Due to our obligation of confidentiality and security of your personal data, we may ask you for documents proving your identity. is also entitled to oppose any abusive or repetitive request.